PRIVACY & COOKIE POLICY

OUR PRIVACY PROMISE

You choose - you decide how you want to hear from us and you can change your mind at any time. We’ll protect – we’ll keep your data safe, won’t sell it to any third parties and won’t keep anything longer than necessary


OUR PRIVACY POLICY

This privacy policy sets out how PIX Transmissions Limited uses and protects any information that you give us when you use this website, or use the webshop.

At PIX Transmissions Limited, we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. PIX Transmissions Limited may change this policy from time to time by updating this page. We’ll notify you of any significant changes but you should check this page from time to time to ensure that you are happy with any changes.

When PIX Transmissions Limited collect and process your personal data we are doing so on our own behalf, and not on behalf of any third parties. This means that PIX Transmissions Limited is termed a data controller.


THE LEGAL BASES

The law on data protection sets out a number of reasons for which a company may collect and process your personal data including:

  • Consent – for example, where you have ticked a box to receive emails
  • Contractual obligations – for example, where we need your data to fulfill our contract with you
  • Legal compliance – for example, where the law requires us to
  • Legitimate interest – where we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not impact your rights, freedoms or interests

WHAT INFORMATION WE COLLECT

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer feedback and/or offers

PURPOSE OF PERSONAL DATA PROCESSING

Activity Purpose of processing Lawful basis
Collecting data from Customers & potential customers Collecting orders, providing you with information about your orders, shipping of goods / delivery, billing, sending updates on account. Legitimate interest – contract
Signing up for marketing communications as part of online account creation Communicating product updates, news, competitions and promotions by email, social media & SMS Legitimate interest - commercial
Signing up for email newsletters online not as part of account creation Communicating product updates, news, competitions and promotions by email. Consent – gained through opt-in at point of sign up
Collecting data form vendors Procurement of raw materials, raising purchase orders, material receipts, payments, sending updates on accounts Legitimate interest – contract
Employees HR data processing, employee contracts, training, retirements, insurance Legitimate interest – contract
Prospective recruits Screen candidates, judge their suitability, check references Consent – gained through opt-in at point of sign up

INFORMATION WE COLLECT AND WHY

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

How we use your name and contact details Why?
Deliver your purchase to you or buying of raw materials or goods or establishing contacts To carry out our contract with you
Send you service messages - for example, order updates, purchase orders, necessary information To carry out our contract with you – so you know when your order will arrive
Send you information by email or direct mail about our promotions, products or services To keep you up-to-date – you can opt out at any time
Fraud prevention This is necessary and protects both of us
How we use your date of birth Why?
To wish you on your birthday To greet you on your birthday. You don’t have to supply this but if you don’t then we can’t greet you on your birthday
Your payment information Why?
Take payment and give refunds, make payments to vendors To carry out our contract with you. All information is anonymised and not kept – see our Security & Cookie Policy for any more details about this
Fraud prevention and detection This is necessary and protects both of us

Your contact history

Any contact we’ve had - either written, by email, over the phone, webchat or on social media

How we use this information Why?
Provide services or information to you To carry out our contract with you and so we can give you the best service we can

Purchase history, wishlist & saved items

What you’ve bought, added to your wishlist and what you’ve stored in your basket for another time

How we use this information Why?
Sell you things Legitimate commercial interest
Provide customer service support and process returns To carry out our contract with you
Understanding what our customers like So we can give you what you want and improve our products and services
For product or experience feedback or research From time to time we may ask you to review your product or experience to help us improve

Signing up for marketing communications as part of online account creation

How we use the data Why?
Communication Communicating product offerings, product updates, news by e-mail

Signing up for email newsletters online not as part of account creation

How we use the data Why?
Communication Communicating product offerings, product updates, news by e-mail

Information about your device and how you use our website

Information about how your browse our website and that you give us when you browse our site, including your IP address and device type.

How we use this information Why?
Improve our website and to know which product interests you To know top-of-mind product
Protect our website To prevent fraud which is necessary and protects both of us

Information from accounts you link to us

If you link your Facebook, LinkedIn or Twitter accounts

How we use this information Why?
So you can log in without creating an account To update you upon new launches, events, newsletter

Your responses to surveys and feedback forms

How we use this information Why?
Your submission to surveys or feedback forms Used to improve our products, services and website

SHARING PERSONAL DATA

We do not sell any personal information to any third parties. However we do share your data with the following types of companies so that we can provide our services to you:

  • Companies that help get your orders to you – for example, shipping companies and payment service providers
  • Fraud prevention agencies
  • Companies approved by you – for example social media sites if you choose to link your account

MARKETING

If you have said we can, we’ll send you marketing messages by email or direct mail. Sometimes, we may use purchase history, wishlist or saved items to increase our knowledge or what our customers like, so that we can make sure we’re talking to you about things you’re interested in. You can stop receiving marketing messages by:

  • Contacting us on +91 7104 669000 or by sending us an e-mail at info@pixtrans.com
  • Clicking unsubscribe link on any email

We’ll update your information as soon as possible, but it may take a few days for all our systems to update.


IT SECURITY

SSL Certificate

PIX network communication is secured with SSL Certificates. Which provide secure, encrypted communications between a website and an internet browser. SSL stands for Secure Sockets Layer, the protocol which provides the encryption. SSL Certificates are typically installed on pages that require end-users to submit sensitive information over the internet like use ID details or passwords. Our Email systems also has SSL certificate attached to ensure the secured communication.

Controlled Access and Rights

All our Servers, Firewall, Data collection systems has controlled access with three-layer security of Firewall, Active Directory, Application Security. Security is further controlled with the users privileges and access rights. User accesses are documented and monitored on regular basis and it is documented in electronic format.

ERP – Access Management

Infor has Risk & Compliance versatility, adaptability, and extensibility that helps automate the detection, prevention, and prediction of multiple types of data security risk. ERP solution also promotes readiness for all types of internal and external audits. PIX - ERP system is integrated with Active Directory to have additional layer of security in improved form.

Firewall

PIX has appliance based firewall to maintain the security of our private network. Firewalls block unauthorized access to or from other public /private networks and employed to prevent unauthorized Web users from gaining access to public and private networks connected to the Internet. A firewall is acting as the first line of defense in securing sensitive information.


DATA RETENTION

PIX IT policy has the Data retention clause of 7 Years and we do ensure to clean up our environment for the non-opted customer from our environment on real time. We ensure to cleanup and dispose of the data storage equipment’s under the same policy.


YOUR RIGHTS

Your rights relating to your personal information:

  • The right to know whether we are processing your personal data, and to access the personal information we hold about you, free of charge
  • The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data and how long we will keep your data.
  • The right to correct personal data when incorrect, out of date or incomplete. This can be done by contacting us on +91 7104 669000 or by sending us an e-mail at info@pixtrans.com.
  • The right that we delete your data, stop collecting or processing it, in some circumstances. This can be done by contacting us on +91 7104 669000 or by sending us an e-mail at info@pixtrans.com, and requesting for your data to be deleted. At this point, we will look at your request and inform you of our decision within 28 days.
  • The right to stop direct marketing messages (through specific or all channels). This can be done by logging into your online account and updating your marketing preferences, using the ‘unsubscribe’ link at the bottom of any promotional email sent from PIX (this option will only stop you from receiving promotional emails from PIX), or by contacting us on +91 7104 669000 or by sending us an e-mail at info@pixtrans.com. We aim to stop sending you any marketing messages (through specific or all channels) within 28 days of your request.
  • The right to withdraw consent for any consent-based processing. This can be done by contacting us on +91 7104 669000 or by sending us an e-mail at info@pixtrans.com.

COOKIES

We use cookies on our website – for more information please go through our Security & Cookies Policy, mentioned below.

Range measurement & cookies

This website uses cookies for the pseudonymized range measurement, which are transmitted either from our server or the third party server to the user's browser. Cookies are small files that are stored on your device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website

If you do not want to save range-measuring cookies on your device, you may object to the use of these files here:

Popular browsers offer the preference option of not allowing cookies.

Note: There is no guarantee that you will be able to access all the functions of this website without restrictions.


HOW TO CONTACT US

We hope this Privacy Policy has been helpful in explaining how we use your personal data and your rights. For questions regarding the processing of your personal data, please contact us at info@pixtrans.com.

Customer Care Officer
PIX Transmissions Ltd.
J-7, M.I.D.C., Hingna Road,
Nagpur - 440 016. Maharashtra. India
Tel .: +91 7104 669000
Fax: +91 7104 -669007/8

or send an e-mail to: info@pixtrans.com This policy is regularly reviewed and any major changes will be communicated directly to our customers.

Last updated 24th May 2018
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